Our commitment is to provide continuous support 24/7, ensuring that we respond to support requests within a 5-minute timeframe, every day, around the clock. In situations where you may not be available, you can rely on our dedicated on-site data center and network teams to implement your escalation procedures. Additionally, we offer the flexibility to include managed services provided by the same experienced team, guaranteeing that your mission-critical IT infrastructure is in capable hands.
Our teams are highly trained and proficient in overseeing the day-to-day operations of colocation facilities. Our technical support team is well-equipped to offer guidance on various aspects, including backup and recovery, database optimization, hack recovery, security auditing, virtualization technologies, as well as web hosting technologies and control panels.
The network engineering team diligently monitors and manages the network from our secure and robust tier III facility. Your network's performance and reliability are our top priorities.
IT Gemini offer complimentary consultancy services for potential clients. Just contact us and we will be more than happy to assist you.
Services to augment your private cloud solution
We offer cookie cutter solutions which are designed and engineered for maximum resiliency, security and uptime from tier 3+ facilities.
Veeam Backup & Replication is a data protection and disaster recovery software solution perfect to augment your private cloud solution.
IT Gemini will monitor your private cloud solution 24/7/365, resolve potential issues, patch the solution and deal with day to day support tasks.